Refund policy

<h1>Refund and Cancellation Policy</h1>
    
    <p>We strive to provide high-quality products to our customers, but in the rare case that an item arrives broken or defective, we are happy to assist with a refund or replacement.</p>
    <p>Please also see our general shipping terms and conditions here, which are part of our terms and conditions.</p>
    <p>For all order issues, refunds, returns, and credits, please contact us at <a href="mailto:support@slingleash.com">support@slingleash.com</a>. Please specify the order number.</p>
    <p>You have the right to ask for a repair, replacement, or refund under the Australian Consumer Law consumer guarantees.</p>
    
    <h2>Refund Conditions</h2>
    <p>We stand by the quality of our Sling Leash and want you to feel confident in your purchase. If your leash experiences any issues due to faulty craftsmanship or materials, we’ve got you covered! You can request a refund or replacement within 7 days of receiving your order.</p>
    <p>We’re always improving! While the finger-loop isn’t essential to the leash’s function, we’ve upgraded to a durable rubber finger-loop for added strength. If your cloth loop breaks, we’ll happily send you a free rubber replacement—our treat!</p>
    <p>Your satisfaction means everything to us. If you ever have concerns, just reach out—we’ll do whatever it takes to make it right. Contact us at <a href="mailto:support@slingleash.com">support@slingleash.com</a>, and we’ll take care of the rest!</p>
    <p>We reserve the right to request a photo of the broken or defective part for verification purposes.</p>
    
    <h2>Exclusions</h2>
    <ul>
        <li>We do not offer refunds if the product is damaged due to misuse, such as chewing by pets (for example, damage to the cup or leash caused by your dog).</li>
        <li>Damages that occur from regular wear and tear or accidents are also not eligible for a refund.</li>
    </ul>
    <p>If you experience any issues with your purchase, please contact us as soon as possible so we can resolve the problem. We are committed to ensuring your satisfaction!</p>
    
    <h2>Order Cancellation</h2>
    <p>We understand that sometimes plans change, and you may need to cancel your order. Please read the following guidelines regarding cancellations:</p>
    
    <h3>Cancellation Guidelines</h3>
    <ul>
        <li>You may request to cancel your order within 4 hours of purchase. After this window, your order will be processed and shipped, and cancellations will no longer be possible.</li>
        <li>To cancel your order, please contact us as soon as possible by emailing <a href="mailto:support@slingleash.com">support@slingleash.com</a> with your order number.</li>
    </ul>
    
    <h3>Refunds for Canceled Orders</h3>
    <ul>
        <li>If your order is successfully canceled within the 4-hour window, you will receive a full refund to your original payment method.</li>
        <li>If your order has already been shipped or processed, cancellations will not be possible, and you will need to return the item in accordance with our return policy.</li>
    </ul>
    
    <h3>Exceptions</h3>
    <ul>
        <li>We cannot accept cancellations on items marked as final sale or customized products.</li>
    </ul>
    
    <h2>Confirmation Email</h2>
    <p>Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.</p>